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The CSP used by fast-growing B2B startups

Retain every customer

Cursive gives your team customer success AI agents that know what's happening, what's at risk, and what to do next.

Get a Demo

Get a Demo

Innovative AI solution 2026 by

Increase NRR with exceptional customer experiences

AI agents assist with customer onboarding, health, resolutions, renewals, and more.

Cursive's AI agents saved our customer success team 50+ hours of time this month and allowed us to scale without headcount.

Brett Tulor

Head of CS, Hebba

Your customer success managers are drowning

Customer success broke the moment requests outgrew headcount. You don't need another dashboard, you need AI agents that actually close the loop.

Backlog rot

0%

74% of customer requests never lead to a real outcome. They get a ticket in a backlog and a "we'll look into it" from your teams.

Backlog rot

0%

74% of customer requests never lead to a real outcome. They get a ticket in a backlog and a "we'll look into it" from your teams.

Reactive work

0%

Teams spend around 58% of their time on triage, follow-ups, and status updates instead of building customer relationships.

Reactive work

0%

Teams spend around 58% of their time on triage, follow-ups, and status updates instead of building customer relationships.

Missed churn

0%

4 in 5 churned customers raised a flag first — low engagement, champion transition, a missed Slack message. Someone just didn't notice in time.

Missed churn

0%

4 in 5 churned customers raised a flag first — low engagement, champion transition, a missed Slack message. Someone just didn't notice in time.

How Cursive Helps

Your workflows
handled end to end

Cursive handles the admin, the prep, and the follow-up. Your team shows up knowing everything, ready for anything, and focused on the work that actually keeps customers.

Feature request from customer

Create ticket in backlog

Write code fix

Feature request from customer

Create ticket in backlog

Write code fix

Feature request from customer

Create ticket in backlog

Write code fix

Agentic triage

Every email, Slack message, and ticket gets read, tagged, and routed to the right team. Your CSM stops being an inbox. Bugs go to engineering. Docs go to content. Expansion signals go to sales.

To-do

3

S

M

T

Fix onboarding bug

Completed

Monitor success rate

Ongoing

Update renewal pricing

To-do

To-do

3

S

M

T

Fix onboarding bug

Completed

Monitor success rate

Ongoing

Update renewal pricing

To-do

To-do

3

S

M

T

Fix onboarding bug

Completed

Monitor success rate

Ongoing

Update renewal pricing

To-do

Agentic resolution

Cursive doesn't just assign the work — it does the work. Small bugs get a PR. Doc gaps get a draft. Follow-ups get sent in your CSM's voice. The loop closes without a human touching it.

Cursive brings everything together - connecting people, tasks and agents into one clear, flexible workspace.

Cursive brings everything together - connecting people, tasks and agents into one clear, flexible workspace.

Cursive brings everything together - connecting people, tasks and agents into one clear, flexible workspace.

The Workflow

From zero to agentic in a single afternoon

Plug in your stack

Connect Slack, email, your help desk, your CRM, and your product in minutes. Cursive reads every customer signal and builds a unified view of every account, so your agents start with the same context your best CSM has in her head.

Teach it your brand voice

Point Cursive at your past customer emails, Gong calls, and help docs. In one pass it learns your brand voice, your CSM's persona, and the playbooks your team actually uses, so every reply sounds like you wrote it at your sharpest.

Ship your first agent

Pick a workflow that hurts today. Triage inbound requests. Draft renewal briefs. Flag at-risk accounts. Cursive spins up the agent, wires it to your tools, and closes the loop by tomorrow morning. Measure health scores, customize the logic, add the next one next week.

Communications

Slack

Hubspot

Zendesk

Product Analytics

Optimize with insights

Spot bottlenecks, track progress, and refine processes over time — without needing heavy analytics.

Agents

6

QBR creator

Compile data, review goals, measure progress, and create slide deck with talking points

Sales handoff agent

Review sales calls to understand customer intent, goals, and timelines

Execute seamlessly

Shared views, comments, assignments, and real-time updates keep everyone aligned and moving together.

Brand Voice

Speak with brevity, clarity, and enthusiasm. Lean more casual for our scale customers and more professional for our enterprise clients.

O

Onboarding agent

Test

R

Renewal agent

Test

Plan with structured tools

From timelines to day-to-day tasks, Ordina helps your team stay organized and focused on what matters.

Communications

Slack

Hubspot

Zendesk

Product Analytics

Ship your first agent

Pick a workflow that hurts today. Triage inbound requests. Draft renewal briefs. Flag at-risk accounts. Cursive spins up the agent, wires it to your tools, and closes the loop by tomorrow morning. Measure health scores, customize the logic, add the next one next week.

Agents

6

QBR creator

Compile data, review goals, measure progress, and create slide deck with talking points

Sales handoff agent

Review sales calls to understand customer intent, goals, and timelines

Teach it your brand voice

Point Cursive at your past customer emails, Gong calls, and help docs. In one pass it learns your brand voice, your CSM's persona, and the playbooks your team actually uses, so every reply sounds like you wrote it at your sharpest.

Brand Voice

Speak with brevity, clarity, and enthusiasm. Lean more casual for our scale customers and more professional for our enterprise clients.

O

Onboarding agent

Test

R

Renewal agent

Test

Plug in your stack

Connect Slack, email, your help desk, your CRM, and your product in minutes. Cursive reads every customer signal and builds a unified view of every account, so your agents start with the same context your best CSM has in her head.

Communications

Slack

Hubspot

Zendesk

Product Analytics

Loved by Enterprises

Cursive is trusted by teams that rely on clarity

"We were a team of two CSMs covering 150 accounts. Cursive closed 43 tickets last week without either of us touching them. I got my Fridays back."

Daniel Weber

Customer Success Manager

"Our NRR jumped 11 points in a quarter. Not because we hired. Because nothing slipped."

Liam Hart

Head of Customer Success

“The level of clarity Ordina provides is incredible. Our projects stay organized, and collaboration finally feels effortless.”

Sofia Alvarez

Team Lead, Product Strategy

Loved by Enterprises

Cursive is trusted by teams that rely on clarity

"We were a team of two CSMs covering 150 accounts. Cursive closed 43 tickets last week without either of us touching them. I got my Fridays back."

Daniel Weber

Customer Success Manager

"Our NRR jumped 11 points in a quarter. Not because we hired. Because nothing slipped."

Liam Hart

Head of Customer Success

“The level of clarity Ordina provides is incredible. Our projects stay organized, and collaboration finally feels effortless.”

Sofia Alvarez

Team Lead, Product Strategy

Loved by Enterprises

Cursive is trusted by teams that rely on clarity

"We were a team of two CSMs covering 150 accounts. Cursive closed 43 tickets last week without either of us touching them. I got my Fridays back."

Daniel Weber

Customer Success Manager

“Ordina stood out from the first moment. After a week, our entire team felt more structured, aligned, and clear on what to prioritize.”

Liam Hart

Product Lead

“The level of clarity Ordina provides is incredible. Our projects stay organized, and collaboration finally feels effortless.”

Sofia Alvarez

Team Lead, Product Strategy

Every signal, every customer, one brain.

Cursive plugs into the tools your customers already live in, like Slack, email, your help desk, and your product, then turns scattered messages into one unified view of every account.

Pull every customer signal from every channel into one place

Connect requests across customers so patterns surface automatically

Give your CSM the context they used to spend Mondays piecing together

Slack

1.

New query from design team

Cursive

1.

Create task from message

Search 1000+ apps

Slack

1.

New query from design team

Cursive

1.

Create task from message

Search 1000+ apps

Slack

1.

New query from design team

Cursive

1.

Create task from message

Search 1000+ apps

Quarterly Business Review

Ready

This quarter was about increasing your internal adoption of our HR education platform to ensure all members of your team are compliant.

Goals

Outcomes

Quarterly Business Review

Ready

This quarter was about increasing your internal adoption of our employee education platform to ensure all members of your team are compliant

Goals

Outcomes

Quarterly Business Review

Ready

This quarter was about increasing your internal adoption of our HR education platform to ensure all members of your team are compliant.

Goals

Outcomes

Routes every request to the team that can actually fix it.

Cursive reads each request, understands the intent, and sends it to engineering, product, support, or sales with the context they need to act. No more triage meetings. No more "who owns this?"

Auto-classify bugs, feature requests, questions, and churn risks

Route to the right team with the customer quote, ARR, and history attached

Track every request to resolution so nothing dies in a backlog

Integrations

Cursive works with the tools your team already uses

Our Impact

Real operational outcomes delivered across growing teams

High-growth B2B teams use Cursive to lift net revenue retention, close loops faster, and give every CSM back the week their inbox used to steal.

  • 125%

    Net Revenue Retention

  • 9 hrs

    Saved per CSM, per week

  • $2.3M

    Avg. expansion ARR surfaced

  • 92%

    Requests closed the same day

  • 3x

    Book of business per CSM

  • -47%

    Churn in at-risk accounts

  • 24 hrs

    From request to resolution

  • 96%

    CSAT on agent-drafted replies

  • 11 min

    Time to first response

  • 4.2x

    ROI in year one

  • 125%

    Net Revenue Retention

  • 9 hrs

    Saved per CSM, per week

  • $2.3M

    Avg. expansion ARR surfaced

  • 92%

    Requests closed the same day

  • 3x

    Book of business per CSM

  • -47%

    Churn in at-risk accounts

  • 24 hrs

    From request to resolution

  • 96%

    CSAT on agent-drafted replies

  • 11 min

    Time to first response

  • 4.2x

    ROI in year one

  • 125%

    Net Revenue Retention

  • 9 hrs

    Saved per CSM, per week

  • $2.3M

    Avg. expansion ARR surfaced

  • 92%

    Requests closed the same day

  • 3x

    Book of business per CSM

  • -47%

    Churn in at-risk accounts

  • 24 hrs

    From request to resolution

  • 96%

    CSAT on agent-drafted replies

  • 11 min

    Time to first response

  • 4.2x

    ROI in year one

FAQ

Common questions, straight answers

Who is Cursive built for?

High-growth B2B software companies with one to ten customer success managers covering more accounts than any human team can. If your CSMs are drowning in requests and your NRR is the number that keeps your CEO up at night, Cursive is built for you.

How is Cursive different from Gainsight, Planhat, and ChurnZero?

Those platforms were built for spreadsheets, dashboards, and QBRs. Cursive was built for agents. We don't just track customer health, we read every request, route it to the right team, and ship the fix. Think of it as the Cursor for customer success: opinionated, modern, and built to do the work, not log it.

How long does Cursive take to set up?

One afternoon. Connect your tools, point Cursive at your past customer conversations, and ship your first agent before the day ends. Most teams close their first ticket end-to-end within 24 hours.

Does Cursive replace my CSMs?

No. It replaces the parts of their job they hate. Your CSMs stay the quarterbacks, the relationship owners, the strategic voice. Cursive handles the triage, the follow-ups, the status updates, and the bug fixes that used to eat their week.

What tools does Cursive connect to?

Slack, Gmail, Outlook, Zendesk, Intercom, HubSpot, Salesforce, Linear, Jira, GitHub, Notion, Confluence, Gong, and your product analytics. If your customers leave a signal somewhere, Cursive reads it.

FAQ

Common questions, straight answers

Who is Cursive built for?

High-growth B2B software companies with one to ten customer success managers covering more accounts than any human team can. If your CSMs are drowning in requests and your NRR is the number that keeps your CEO up at night, Cursive is built for you.

How is Cursive different from Gainsight, Planhat, and ChurnZero?

Those platforms were built for spreadsheets, dashboards, and QBRs. Cursive was built for agents. We don't just track customer health, we read every request, route it to the right team, and ship the fix. Think of it as the Cursor for customer success: opinionated, modern, and built to do the work, not log it.

How long does Cursive take to set up?

One afternoon. Connect your tools, point Cursive at your past customer conversations, and ship your first agent before the day ends. Most teams close their first ticket end-to-end within 24 hours.

Does Cursive replace my CSMs?

No. It replaces the parts of their job they hate. Your CSMs stay the quarterbacks, the relationship owners, the strategic voice. Cursive handles the triage, the follow-ups, the status updates, and the bug fixes that used to eat their week.

What tools does Cursive connect to?

Slack, Gmail, Outlook, Zendesk, Intercom, HubSpot, Salesforce, Linear, Jira, GitHub, Notion, Confluence, Gong, and your product analytics. If your customers leave a signal somewhere, Cursive reads it.

FAQ

Common questions, straight answers

Who is Cursive built for?

High-growth B2B software companies with one to ten customer success managers covering more accounts than any human team can. If your CSMs are drowning in requests and your NRR is the number that keeps your CEO up at night, Cursive is built for you.

How is Cursive different from Gainsight, Planhat, and ChurnZero?

Those platforms were built for spreadsheets, dashboards, and QBRs. Cursive was built for agents. We don't just track customer health, we read every request, route it to the right team, and ship the fix. Think of it as the Cursor for customer success: opinionated, modern, and built to do the work, not log it.

How long does Cursive take to set up?

One afternoon. Connect your tools, point Cursive at your past customer conversations, and ship your first agent before the day ends. Most teams close their first ticket end-to-end within 24 hours.

Does Cursive replace my CSMs?

No. It replaces the parts of their job they hate. Your CSMs stay the quarterbacks, the relationship owners, the strategic voice. Cursive handles the triage, the follow-ups, the status updates, and the bug fixes that used to eat their week.

What tools does Cursive connect to?

Slack, Gmail, Outlook, Zendesk, Intercom, HubSpot, Salesforce, Linear, Jira, GitHub, Notion, Confluence, Gong, and your product analytics. If your customers leave a signal somewhere, Cursive reads it.

Retain every customer

One afternoon to set up. One quarter to change your NRR forever.

Get a Demo

The agentic customer success platform

2026 Manafold Inc. - All Rights Reserved

Retain every customer

One afternoon to set up. One quarter to change your NRR forever.

Get a Demo

The agentic customer success platform

2026 Manafold Inc. - All Rights Reserved

Retain every customer

One afternoon to set up. One quarter to change your NRR forever.

Get a Demo

The agentic customer success platform

2026 Manafold Inc. - All Rights Reserved